A message to our customers: Business continuity

A world in crisis: Countering the negativity

As an effort to counter the constant negative news and uncertainty that is affecting nearly every part of our business, like many other organizations we feel compelled to also put out a message to our customers and the public on what we're doing to address this crisis from our own unique perspective.

We hope this small message of ours will give some positive perspective amid the current wave of negativity and uncertainty.

Thank you to our social and public workers

We are genuinely inspired and thankful to the selfless healthcare, social and public workers on the front lines, such as nurses, teachers, doctors, carers, janitors, bin men, shelf stackers and everyone else that is working tirelessly to care for people in need and to keep our public services running while most of us are staying home. We humbly realize that these are the people that during other times are mostly taken from granted by most of us, but are in fact supports the very foundation of the society that we live in.

Health of our employees, customers and vendors

We put the health of our employees, customers and vendors as an utmost priority.

We have been working remotely since 2007, and we have no physical contact among our staff on a day-to-day basis. All necessary face-to-face meetings, such as our yearly Spring Camp which was scheduled in March 2020 has been moved to online sessions. We have also asked all our employees to obey local laws and instructions from local authorities and help to stop the spread of the virus.

Having said that, the mental health of our employees cannot be forgotten or even understated. Working remotely puts a unique mental stresses on remote workers, and we have always put efforts to constantly monitor and alleviate this stress. These efforts, of course, are continuous and did not start and will not stop with the COVID-19 crisis.

Due to our remote nature, we also have minimal physical contact with our customers and vendors. All necessary meetings have all been rescheduled to be done online.

Our business, our community and our economy

Xoxzo Inc. and its sister companies have always been working remotely since inception in 2007. In that sense, the current lockdown situation in nearly all the cities our staff is currently in does not have much impact on our business processes.

Since the start of the COVID-19 crisis, we do not see any significant changes to our business and operation metrics. We are available to our customers as per normal.

Unfortunately, the same cannot be said for everyone around us. The Python Software Foundation (PSF) which we rely on to safeguard and continue improving the core technology that we use in our products are being affected by the outbreak in the United States. As a sign of support, we have committed to donating USD1,000 to the PSF in the event that PyCon 2020 conference is canceled.

@ewa_jodlowska @NaomiCeder If #pycon2020 gets cancelled, our company will donate USD1000 to the PSF. Not much but I hope it makes it easier for you folks. You folks have always helped us on this side of the world. https://t.co/txLy9yrBDw

— Iqbal Abdullah 🇯🇵 🇲🇾 🇪🇪 / Xoxzo Telephony (@iqbalabd) March 13, 2020

We're encouraging our staff to make purchases from local businesses and actively support the economy of the community they are in.

Other than business travel, we also do not have any plans to reduce our business expenditure from what we have on the budget. We hope with these small actions of ours, we will not contribute to any negative impact that our vendors and other parties that we do business with are facing.

Thank you to you

During this time of uncertainty, we want to acknowledge the incredible support we have received from you, our customers, and the resilience that is shown by our staff.

We will continue to monitor the situation and will post notifications as the need arises here on our blog and also on our Twitter account.

We are also more than happy to help your organization to implement remote working. You can always reach us at help@xoxzo.com.