Disruption of voice services on both Xoxzo and EZSMS


Thank you for using Xoxzo, Cloud Telephony Platform and SMS delivery service, EZSMS.

We had issues on one of our key servers which affected Xoxzo Voice APIs from 12:50 to 20:52 January 27, 2018. Due to this, it had affected the services below:

A portion of DIN numbers:
Xoxzo During the mentioned period, Dial in Numbers could not receive or make calls, and no credits were charged during this period.

EZSMS DialSMS did not receive any calls, no points were deducted during this period.

EZSMS CodeCall APIs / Simple Play back APIs accepted and charged for requests up to around 19:00 JST, but was not charged, although any TTS usage during this time was charged.

All other services were not affected during this period.

We will contact customers who were affected by this issue within the next few days.

We appologize for any inconvenience that was caused. We are on planning even better improvements on our routine work and maintenance process.

Aiko Yokoyama

Help Desk / Project Manager

Joined January 2014. Experienced as a clerk in Foreign Trading company, started and maintained an online supplement store. Lived in overseas for 15 years. Looking forward to communicating our customers with the broad view based on those experience.

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